HERD Frequently Asked Questions

 

Can I buy direct from the factory?

HERD has a network of authorized dealers across North America to address your specific needs and match them to the appropriate HERD product. In certain geographical areas, for replacement parts, or for other specific reasons, customers may buy Factory Direct. 
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Where can I get your bumpers? / Who is my closest dealer?

You can find an authorized HERD dealer in most major centers in North America. To find your closest HERD dealer, call the HERD order desk toll free at 888-543-4373.
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How do I become a dealer?

We are always interested in partnering with progressive resellers.  To determine your suitability and the opportunities in your trading area, call one of our account managers at (204) 224-4373.
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How much do they cost?

HERD offers a full range of products, from the budget priced FLT Series to exclusive Premium and Ultra Premium products. Pricing also depends on the model and options you select. Contact your HERD dealer for a price quote.
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How much is freight?

Freight is pre-paid and charged from our factory to your place of business. With our freight volume and choice of carriers, HERD will pass on the savings to you.
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Can I pick up my HERD at the factory?

In some situations, it might be easiest to pick up your grill guard right at our factory in Winnipeg. Arrangements should be made at the time of order.
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Do you offer financing?

Financing may be available through 3rd party leasing companies. For program specific details, please call HERD's order desk.
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Do you have a protection guard to fit MY truck? What else do you make?

HERD’s grill guards are designed for most semi trucks and pickup trucks, and are available for virtually every older vehicle still used for commercial purposes. HERD is focused on providing the best vehicle protection against wildlife, and currently only offer frontal protection (aka grill guards, moose bumpers, roo bars, etc.).
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Do you have a picture of the bumper I want on my model of truck?

While our website picture gallery is comprehensive, we have hundreds of additional pictures not shown. If you can’t find a suitable picture, call our order desk for assistance.
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Will I be able to tow with my HERD installed?

HERD's heavy duty steel bracket typically includes a tow pin.  In some cases, access to the factory towing provisions may be offered instead of a HERD tow pin.
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How do I open my hood?

The HERD bumper guard tilts forward to provide full access to your engine compartment. 
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What is Quick Release?

Quick Release is a strong and secure locking system that replaces eyebolts and is 10 times faster to use than conventional eyebolts. It is suitable for any semi truck that is primarily highway driven.
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How do I use the Quick Release feature?

You simply turn the eyebolt indicator from LOCK to OPEN for each eyebolt to unlock and open your bumper.  Reverse the action to lock into place. WATCH VIDEO
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Ground clearance - how low is a HERD to the ground?

HERD can provide you with the information you need to measure what your ground clearance will be, BEFORE you purchase your grill guard. We have a range of models available, and can help you choose the model and options that are right for your application and ground clearance requirements.
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Can I customize it? What are my available options?

HERD has robust MTO (Make to Order), CTO (Configure to Order), and ETO (Engineer to Order) manufacturing capabilities. This means you can order a common item, chose from a list of popular options, or ask us to customize your order.
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How does it attach to the truck?

The HERD product consists of two main components; a heavy duty steel bracket that bolts to the frame of the truck and the aluminum grillguard that hinges from the HERD bracket.
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Can you install it at the factory?

If you are located in or travel to the Winnipeg area, factory installation is an option. This service must be booked in advance.
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How long does it take to install?

A typical installation takes from 2-4 hours, but can vary depending on the model and age of the vehicle, and the model and lighting options selected. Talk to the shop that will be doing the installation for an accurate quote for your vehicle.
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Can I install it myself?

There are no special tools required for an average installation, but we recommend the assistance of a few people. We also advise that only certified technicians perform any electrical work.
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Can I retain my factory bumper driving lights?

On some models, we offer optional bumper cutouts with mounting provisions for your factory driving lights.
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Can I mount auxiliary / aftermarket lights?

Aftermarket driving light mounting provisions are standard on HERD’s Premium and Ultra Premium Series moose bumpers. HERD also offers a simple bolt-on light bracket which may be installed at any time.
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How much do your bumpers weigh?

Installed weight of an average HERD product for semi trucks is approximately 300lbs, minus the weight of the factory bumper you remove. Weight varies depending on the model of truck, as well as the model of HERD bumper you choose. They can range from 140lbs (most pickup truck grill guards) to 500lbs (some Super Road Train models).
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What materials are they made of?

All HERD bumpers are made of high strength, high quality aluminum. Aluminum provides the strength required for protection, while being approximately 1/3 the weight of steel. The mounting bracket is made of structural steel. Click HERE for more detailed information on the aluminum we use, and why.
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How thick is the material (aluminum, steel)?

The thickness of the material we use depends on a number of factors, but could be anywhere from 1/4" to 1/2" thick, depending on the part and the application. Please read our discussion on aluminum HERE for more information.
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Is my HERD repairable?

Yes, depending on the severity of the damage. Most components are available for order as replacement parts for repairs. Repairs should only be performed by professional aluminum fabricators / welders.
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What do you recommend for maintaining the factory shine?

The best way to keep your factory mirror-like shine is to periodically polish your bumper with a quality metal polish.
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Can you paint it to match my truck?

Herd does not currently offer any painting, color matching, or powder coating services. The aluminum can be professionally painted by your preferred paint or body shop.
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Will your bumpers affect the engine cooling or fuel mileage?

Any after-market modifications (including a HERD bumper) can affect various aspects of a stock configuration, including fuel efficiency, cooling, etc. All HERD products are designed to maximize airflow for cooling, and to minimize aerodynamic drag.
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Is there a collision guarantee? Do your products work?

Adding a HERD guard to the front of your truck will provide additional protection beyond the factory configuration. However, because of the different nature of impacts and collisions, we can't specifically guarantee against damage for all types of collisions. Have a look at our testimonials section of the website to see what our customers have to say, or talk to any HERD user.
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How do they stand up to animal impacts?

A HERD is specifically engineered to protect against animal collisions, and are based on proven and tested designs. A HERD will provide drivers with full confidence when driving in areas at risk of wildlife strikes. See our testimonials for more info.
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What is covered in the warranty?

HERD's warranty covers defects in materials and workmanship for a 12 month period. If you would like a copy of our written warranty document, and we can email one to you.
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Do you offer service in French? Parlez-vous français?

Oui.
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How are you different than the competition?

Read more ABOUT US.
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