Accounts Representative (Bilingual)
HERD North America
Looking for the opportunity to apply your bilingual skills and passion for customer service to a thriving field? HERD is looking for individuals with creativity and commitment to help us push the boundaries of the transportation industry.
At HERD, we deeply value our employees and their contributions. Our commitment to improving the lives of those in the industry – both our employees and customers – is evident in the quality of our products, the relationships we build, and the service we provide.
If you have strong communication and problem-solving skills in both English and French, this is the opportunity for you. HERD looks for Account Representatives who thrive in a dynamic environment where they can make a significant impact by fostering positive client interactions, resolving challenges, and contributing to the growth and success of their team.
Our legacy speaks for itself – since our inception in 2003, we’ve risen as a vanguard in the North American Transportation market. With an array of our product lines – Truck Guards, Grille Guards, Pickup Truck Guards, and Truck Accessories – we’re rewriting the rules of service to the industry. And it doesn’t stop there. Our Engineering team is developing our next-generation product line that will take us into the green market and enable long-term organizational success. We’re not just about products; we’re dedicated to improving the industry.
As our Accounts Representative, your role will be to:
- Serve as the primary point of contact for assigned accounts on the West Coast, providing customer service and fostering long-term positive relationships.
- Understand customers’ needs, preferences, and goals while providing personalized assistance and support on a daily basis.
- Proactively communicating with customers to address inquiries, resolve issues, and ensure customer satisfaction.
- Regularly engage with customers to identify opportunities for upselling and cross-selling HERD products.
- Collaborate with internal teams to develop and execute strategies for customer retention and growth.
- Receive and process orders, coordinate with production, shipping, and logistics departments, monitor order statuses, and resolve any order discrepancies.
- Generate and maintain accurate records of customer interactions, transactions, and complaints.
- Provide technical support and troubleshooting guidance to customers.
- Partner with the sales team to ensure prompt and effective resolution of complex customer inquiries.
- Attend industry events, trade shows, and customer meetings as required.
Are you the ideal fit for this opportunity? Let’s find out:
- Fluency in both English and French, both written and verbal.
- A bachelor’s degree in business administration, marketing, or a related field is preferred; previous experience will be considered in lieu of formal education.
- Knowledge of the trucking/automotive industry is preferred.
- Availability to work during West Coast hours.
- Proven experience in customer service, account management, or sales support roles.
- Excellent interpersonal communication skills, both verbal and written.
- Strong problem-solving abilities with a customer-centric approach.
- Proficiency in using customer relationship management software (CRM).
- Technical aptitude and the ability to grasp complex product details.
- Strong team player with the ability to collaborate effectively across departments.
- Previous experience in the manufacturing industry is preferred but not required.
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