Shipping times & Policies
The following chart provides estimated shipping times from the start of transit. This table does not include assembling, processing, or manufacturing time. You may receive your order sooner or later depending on these factors as well as the Ship To location on the order.
REPLACEMENT PARTS & ACCESSORIES
1 to 6 business days*
Shipments leaving our USA warehouse will ship via UPS. Shipments leaving our Canadian warehouses will ship via Purolator.
Large Products (Pallets)
3-8 business days*
Will Call
This option is available to all customers but must be requested at the time of ordering. There are no shipping or handling charges for choosing Will Call/Pick up for any customers picking up in person regardless of the Bill To location.
Our Warehouse pick-up locations
Winnipeg, canada
Pick up Hours
Monday to Friday
8:00 am – 3:00 pm
Saturday/Sunday
CLOSED
Rogers, MN
Pick up hours
Monday to Friday
8:00 am – 3:00 pm
Saturday/Sunday
CLOSED
CALGARY, AB, CANADA
Pick up Hours
Monday to Friday
8:00 am – 3:00 pm
Saturday/Sunday
CLOSED
*HERD processes and ships orders Monday through Friday, excluding major Holidays. If you need your order by a specific time or would like to know an exact lead time for items, please contact us prior to ordering.
Freight/Oversize Shipments
Freight/LTL shipping quotes are calculated based on delivery to commercial addresses. This means that the property must be commercially zoned and have official business hours of operations. If you do not have a business address and you have already purchased a Freight or Oversized item, then we will contact you with an updated shipping charge that must be paid before delivery. If you have not purchased yet and would like a shipping quote to a non-commercial address, we are more than happy to help!
When a Freight shipment arrives do not sign the delivery receipt before you have fully inspected the package and have marked down the exceptions and damages on the receipt if they apply. If a Freight shipment does arrive and is damaged, we cannot help you if you do not sign for it as damaged and clearly note it on the delivery receipt.
Upon delivery of the shipment, if you do not have the ability and/or equipment to unload your product the freight carrier may ask if you would like to have them unload the product with a lift gate or other methods. Any additional services requested such as this may incur an additional fee charged to the customer by the freight carrier and HERD is not responsible for such charges. The decision to accept these charges lies solely with the delivery recipient
Damaged Shipments
In the event your product is damaged in transit please contact us at 1-888-543-4373 immediately. All damage must be reported within 48 hours of receiving your package. If a shipment arrives at your doorstep and is clearly damaged make sure to take pictures as these will help expedite the return process. All warranty claims and damaged items claims need to be handled through HERD. Please do not attempt to install the part as this will void any replacement options or claims.
Refused Shipments
You reserve the right to refuse a shipment should you change your mind and decide to return the product. Please contact us ahead of time if you plan to do this so we can set up the appropriate return information in the system. If a shipment is refused upon delivery, then HERD will deduct the cost of the shipping from your refund in addition to the initial shipping charge, and any restocking fees. If the item is damaged upon arrival, then we will take full responsibility for the cost of shipping.