Shipping Policies & Time
The following chart provides estimated shipping times from the start of transit. This table does not include assembling, processing or manufacturing time. You may receive your order sooner or later depending on these factors as well as the ship to location of the order. Generally, our processing time is between 24 to 48 hours, but it varies by product and product line. To check on an exact processing plus shipping time, please feel free to call our customer service department and they can provide that to you over the phone. Once your order has shipped, any address updates will need to be made directly with our customer service department. Charges to reroute any deliveries will be at the customer’s expense.
Replacement Parts & Accessories
1 to 6 business days*
Our house carrier is UPS and the majority of packages will ship this way. Occasionally packages may ship Fedex.
Large Products (Pallets)
3-8 business days*
Will Call
This option is available to all customers, but must be requested.
There are no shipping or handling charges for choosing Will Call/Pick up for any customers picking up in person regardless of the bill to location.
Winnipeg, Canada
Office Hours
Monday to Friday
8:00 am – 5:00 pm
Saturday/Sunday
Close
Rogers, MN
Address
19725 S Diamond Lake Rd #200
Rogers, MN 55374
Phone: 1-888-543-4373
Office Hours
Monday to Friday
8:00 am – 5:00 pm
Saturday/Sunday
Closed
*HERD processes and ships orders Monday through Friday, excluding major United States Holidays. All orders will ship from our Rogers, MN warehouse but in the case that they do not, there may be an additional lead time of up to 3-5 business days. If you need your order by a specific time or would like to know an exact lead time for items, please contact us before ordering.
Freight/Oversize Shipments
Freight/LTL shipping quotes are calculated based on delivery to commercial addresses. This means that the property must be commercially zoned and have official business hours of operations. If you do not have a business address and you have already purchased a Freight or Oversized item, then we will contact you with an updated shipping charge that must be paid before delivery. If you have not purchased yet and would like a shipping quote to a non-commercial address, we are more than happy to help!
When a Freight shipment arrives do not sign the delivery receipt before you have fully inspected the package and have marked down the exceptions and damages on the receipt if they apply. If a Freight shipment does arrive and is damaged, we can not help you if you did not sign for it as damaged and clearly note it on the delivery receipt.
Upon delivery of the shipment, if you do not have the ability and/or equipment to unload your product the freight carrier may ask if you would like to have them unload the product with a lift gate or other methods. Any additional services requested such as this may incur an additional fee charged to the customer by the freight carrier and HERD is not responsible for such charges. The decision to accept these charges lies solely with the delivery recipient.
Free Shipping Promotions
All Free Shipping items will ship either USPS or UPS and will have a 3 to 7 day transit time. For any products or promo codes that offer Free Shipping on orders or individual parts, the Free Shipping only applies to the contiguous 48 United States. For all other ship to locations, an accurate shipping quote must be calculated and paid. Free Shipping also does not apply to oversized or freight items unless specifically stated and a commercial zone address is required.
Damaged Shipments
In the event your product is damaged in transit please contact us at 1-888-543-4373 immediately. All damages must be reported within 24-48 hours of receiving your package. If a shipment arrives at your doorstep and is clearly damaged make sure to take pictures as these will help expedite the return process. All warranty claims and damaged items claims need to be handled through HERD. Please do not attempt to install the part as this will void any replacement options or claims.
Refused Shipments
You reserve the right to refuse a shipment should you change your mind and decide to return the product. Please contact us ahead of time if you plan to do this so we can set up the appropriate return information in the system. If a shipment is refused upon delivery, then HERD will deduct the cost of the shipping from your refund in addition to the initial shipping charge. If the item is damaged upon arrival then we will take full responsibility for the cost of shipping.
