Returns & Warranties
Welcome to HERD.
By placing an order with us or using our services, you agree to the following Terms and Conditions.
A. Return Terms and Conditions
Thank your for purchasing HERD products. We are committed to providing high-quality products, and we want to ensure you are completely satisfied with your purchase. If you experience any issues, please review our return policy below.
1. Returns Due to defects
If our product arrives defective, we will accept returns within under the following conditions:
1.1 Documentation Required - To initiate a return due to the following defects:
- Defects in material and workmanship
- Wrong Configurations
- Wrong Fitment for the truck provided
- Freight damage
PLEASE PROVIDE THE FOLLOWING:
- A picture(s) clearly showing the defect(s)
- A clear photo of the entire product
- A photo of the product’s serial number for identification
1.2 iNSPECTION OF DAMAGED GOODS:
- Upon delivery, inspect the product immediately for any damage or visible issues with both the product and packaging.
- If there is noticable damage, refuse the delivery and do not sign the Bill of Lading (BOL). The carrier will return the damaged product back to us.
- If you accept the product, you must note any visible damage on the BOL before signing it, including detailed descriptions and locations of damage. A return can be declined if documentation cannot be provided.
- Photos of the damage and the BOL with notes must be submitted to Customer Service within 24 hours of delivery for a damage claim to be processed.
- Failure to report damage within 24 hours may result in HERD not being responsible for the damage of providinga replacement.
In the event your product is damaged in transit please contact our customer service team at 1-888-543-4373. All damages must be reported within 24 hours of receiving your package. If a shipment arrives at your doorstep and is clearly damaged make sure to take pictures as these will help expedite the return process. All warranty claims and damaged items claims need to be handled through HERD.
If your product has been received damaged or incorrect, please contact our customer service team within 24 hours. Please do not attempt to install the part as this will void any return options. A refund for the incorrect product will be applied, upon return and inspection. If a replacement is needed before the original product is returned, the replacement must be purchased.
Above all else, we desire 100% customer satisfaction, so if you need any additional information regarding our shipping and return policies, please visit the Contact Us page of our website or call our toll-free number 1-888-543-4373.
2. Returns for non-Defective Products
2.1 Eligibility for Return:
- Products can only be returned from the location specified on the Sales Order. If the product has been shipped to a third party and does now show any defects in Material or Workmanship, it will not be eligible for return.
- Products that have been installed cannot be returned unless a defect in Material or Workmanship is determined. If any additional damage occurs as a result of the installation, the credit amount will be adjusted accordingly.
- No return or refund will be granted for the surface finish of our products if they have been exposed to outdoor storage, as this may impact the finish.
2.2 Return Process:
- Returns for non-defective products can be accepted within 30 days of delivery. Special product customizations might impact the return acceptance.
- The customer is responsible for all return shipping costs.
- A 20% restocking fee will be applied to all returns.
- Sales Order freight charges (the cost paid by the customer at the time of sale) will not be credited.
- Once the product is received by HERD, a credit for the product costs only will be issued to the customer. (Sales Order freight charges and restocking fee will not be credited).
- The customer is responsible for ensuring the product is properly packaged for return shipping to prevent damage during transit. Failure to package properly may result in no refund or credit.
2.3 Damages During Return Shipping:
- If the product us damaged during return shipping, the customer is responsible for filing a claim with their carrier.
- HERD will adjust the credit issued based on the defects identified in the returned products.
3. Contacting Customer Service:
If you need to return a product, file a claim, or have any questions, please contact our Customer Service Team as soon as possible:
- Phone: +1-888-543-4373
- Email: [email protected]
B. warranty for defects in material or workmanship
1. Warranty Period
- Any defects in material or workmanship are covered for up to 3 years from the date of purchase.
- Grille Guard Grip Latch comes with a 5-year warranty.
C. deliveries: HERD - Delivery Terms and Conditions
By placing an order with HERD, the buyer agrees to the following terms and conditions regarding deliveries:
1. Delivery Dates
are estimated and not guaranteed. We are not liable for delays beyond our control.
2. dealership drop shipments
HERD will not cover any drop shipment costs under any circumstances. Dealerships are fully responsible for all freight charges to drop-ship locations. No freight allowance will be given for drop shipments.
3. Address Confirmation and Reconsignment Fees
Once the delivery address is confirmed and approved by the purchaser, any changes to the address or rerouting of the shipment will incur a reconsignment delivery fee. This fee will be billed to the buyer.
4. Redelivery Attempts
If a delivery is attempted, but the recipient is unavailable to accept the shipment (i.e., no response or no one present at the location), and a redelivery is required, additional freight charges will be billed to the buyer.
5. Detention Charges
If the delivery driver is required to wait an extended period of time before unloading, detention charges will apply and be passed on to the buyer.
6. Additional delivery charges
If the customer fails to properly notify Herd of specific delivery requirements (e.g., rural address, residential delivery, lift gate needed, limited access location), any resulting additional charges incurred by the carrier will be passed on to the buyer.
7. Will-Call Pickups
Customers requesting Will-Call Pickup at a Herd-owned warehouse must arrange for pickup within 10 business days from the date of availability. If the product is not picked up by the 11th business day without any notification, a storage fee of $25 per item per week will be applied for each additional week the item remains at the warehouse.
8. Product Inspection and Damage Reporting
Customers must inspect the entire product and pallet(s) thoroughly upon delivery. This includes removing any packaging (bags, wraps, etc.) to check for any damage.
- Take multiple clear photos documenting any damage.
- Notate any damages in detail on the Bill of Lading (BOL) at the time of delivery and return a signed copy to the carrier.
- All damages, including specific locations of damage, must be noted and photographed.
- A detailed report of damages, along with pictures, must be submitted to Customer Service within 24 hours of delivery.
- Failure to report damage within 24 hours may result in Herd not being responsible for any damages or replacement of the product.
- For more detailed information see also HERD’s Return Policy
D. Changes to Terms
We may update these Terms and Conditions from time to time. The latest version will be available on our website.